3DS XL new games won't load

jannyl

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Joined
May 6, 2020
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3DS XL
I've recently got a 3ds xl second hand with 10 games . All 10 games that came with it work ; but I bought 2 new games online they were sealed etc,. And they won't load on the home screen what could be the issue ?? Thanks
 
Is the system still tied to the previous owner's account?
 

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