I would not be surprised if they had employees that would do research in reading what people are looking for through forums, YouTube blogs, Facebook or Twitter tags, and more. It's actually much cheaper and less of a hassle than to start an official forum for users to join. I think not having a forum is considered positive. I mean, instead of focusing on the complaints and wants from a forum that's highly populated, they are working on newer and bigger things through various information that a small handful of researchers have conjured up. To me, it looks a lot more positive and that they do car and they are willing to spend money in better places.