Frozen Switch

Cobra1365

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Joined
Dec 25, 2019
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My grandson just read a Switch and Pokémon Sword game for Christmas. It has frozen and we cannot get it to reset. We’ve tried docking/undocking and we’ve tried holding power button for 15 seconds. No go.

Any ideas?
Thanks
 
hello @Cobra1365 and welcome to the forums. Ok, first question is this: Did it freeze while playing a game?
 
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